Care & Maintenance
Caring for Your Countertop Takes Less Than You Think
Genuine quartz and sintered stone don’t need sealing, repolishing, or a routine care schedule. A damp cloth and clean water handle most of it — this guide covers the rest, including turmeric and curry stains, and what to avoid so your warranty stays intact.
Daily Cleaning
A Damp Cloth Is Usually All You Need
Genuine quartz and sintered stone are non-porous, so unlike granite or marble, they don’t need sealant or periodic repolishing to stay protected. For everyday wipe-downs, warm water and a soft cloth are enough.
When you want something more thorough, these are all safe on both materials:
- Warm water + mild dish soap — for routine daily cleaning
- Multi-purpose surface spray — for a deeper wipe-down
- Isopropyl alcohol — to disinfect after handling raw meat or fish
- Acetone — for the occasional stubborn mark like nail polish or marker
Stubborn Stains
For Turmeric, Curry Paste, and Other Malaysian Kitchen Regulars
A real Malaysian kitchen sees turmeric, curry paste, soy sauce, teh tarik, kopi, and the occasional hair dye mishap. For any of these, a cream cleanser like CIF handles it:
- Apply a small amount of cream cleanser directly onto the stain
- Let it sit for a minute — no need to scrub hard
- Wipe with a damp cloth in circular motions
- Rinse with clean water and dry with a soft towel
Don’t let it sit. Pigmented liquids and food residue left on the surface for more than 24 hours are harder to lift — even on a non-porous material. Wipe spills up the same day where you can.
Dried & Baked-On Residue
Soak It Loose Before You Try to Lift It
For food that’s dried onto the surface, soak the area with warm water and a little mild soap for a few minutes to loosen it. Once it’s softened, lift it off at an angle with a plastic scraper or an old gift card.
Never use a metal scraper or knife — even a light pass can leave a fine scratch line on the polished finish.
What to Avoid
Three Ways to Damage a Surface That’s Otherwise Hard to Damage
Quartz and sintered stone hold up to daily kitchen life without much effort. Most
damage that does happen traces back to one of these three.
Products to Avoid
- Bleach
- Acidic cleaners — undiluted vinegar, lime or citrus juice left to sit
- Paint strippers or thinners
- Abrasive powder cleaners
Tools to Avoid
- Steel wool or green scouring pads
- Metal scrapers or knives
- Anything abrasive enough to dull a polished finish
Habits to Avoid
- Sitting or standing on the countertop
- Dragging heavy appliances across the surface
- Using it as a permanent cutting board
Heat & Hot Items
Quartz and Sintered Stone Handle Heat Differently
Quartz is bound with resin, so it takes brief contact with a warm pan without issue, but sustained direct heat above roughly 150°C can scorch or crack the binder over time. Always land a hot pot or pan on a trivet or heat mat, never the bare countertop.
Sintered stone — including our Moca Compact and Dekton ranges — is fired at extreme temperatures during manufacturing and holds up to a noticeably higher threshold; Dekton, for instance, is rated to 300°C. The same trivet habit is still worth keeping, especially near seams and edges.
Everyday Use
A Few Habits That Keep It Looking New
- Use a cutting board. Quartz and sintered stone are hard enough to blunt your knife, and repeated direct cutting dulls the polished finish over time.
- Cover it during nearby renovation or painting work. Dust and paint splatter wipe off easily fresh, but are harder to remove once dried.
- Lift heavy appliances instead of dragging them. A stand mixer or air fryer dragged across the surface can leave fine scratch lines.
For extra shine on a polished finish, an occasional wipe with a furniture polish like Lemon Pledge is fine — but it’s optional, never required.
Choosing Between the Two
Quartz vs Sintered Stone, Side by Side
Both materials are low-maintenance day to day. Where they differ is at the extremes
— heat, scratches, and long-term sun exposure.
| Criteria | Quartz | Sintered Stone |
|---|---|---|
| Heat resistance | Good — brief contact is fine, always use a trivet | Excellent — higher threshold, trivet still recommended |
| Scratch resistance | Good — avoid metal tools on the polished finish | Excellent — fired, ceramic-like surface |
| Chemical resistance | Good — avoid bleach and strong acids | Excellent — resists nearly all household chemicals |
| UV resistance | Can fade with prolonged direct sun exposure | Highly resistant — suited to outdoor and facade use |
| Daily care | Same for both — damp cloth, mild soap, no sealing required | |
Not sure which one suits your kitchen? See our quartz and sintered stone pages, or chat with us on WhatsApp.
Choosing Between the Two
Keeping Your Warranty Valid
Our warranty covers genuine manufacturing defects, provided the countertop is used as intended: a cutting board for food prep, a trivet under anything hot, cleaners from the safe list above, and none of the products, tools, or habits listed under “What to Avoid.” Damage from misuse — cutting directly on the surface, setting down a bare hot pot, or cleaning with bleach — falls outside what the warranty covers.
Questions about your specific warranty? See our warranty page or message us directly.
When to Call a Professional
Four Situations Worth a Message to Us
Genuine quartz and sintered stone rarely need professional attention. If one of these
happens, message us before trying a DIY fix.
A Stain That Won’t Lift
If the cream cleanser method above doesn’t clear it, don’t move to a stronger product on your own — ask us first.
Any Chip, Crack, or Seam Separation
Even a small one is worth flagging early, before it spreads or affects a warranty claim.
Discolouration or a Change in Texture
A dull patch, cloudy spot, or texture that feels different from the surrounding surface.
Warranty Uncertainty
Not sure if something’s still covered? Send us photos and we’ll tell you plainly.
When to Call a Professional
Four Situations Worth a Message to Us
Genuine quartz and sintered stone rarely need professional attention. If one of these
happens, message us before trying a DIY fix.
A Stain That Won’t Lift
If the cream cleanser method above doesn’t clear it, don’t move to a stronger product on your own — ask us first.
Any Chip, Crack, or Seam Separation
Even a small one is worth flagging early, before it spreads or affects a warranty claim.
Discolouration or a Change in Texture
A dull patch, cloudy spot, or texture that feels different from the surrounding surface.
Warranty Uncertainty
Not sure if something’s still covered? Send us photos and we’ll tell you plainly.
Still Have a Question About Your Countertop?
Send us a photo on WhatsApp and we’ll tell you straight whether it’s a
quick fix, a warranty matter, or nothing to worry about at all.